FAQS

Why with us?

Experienced Team and non-stop improvement
We started to run Virtual Currency business since 2005, more than 7 years experience in this industry makes us keep stable delivery in all kinds of situation. More than 100,000 customers choose us as their Virtual currency supplier, more than 10,000 suggestion promote us to improve our service all the time.
Flexible Payment Method

We cooperate with several World-famous payment platforms. Therefore,we can accept payment from Credit Card, Paypal, Moneybookers, Western Union, Paysafecard and Bank Transfer. You can choose any one to pay for your order.

Fast Delivery Guarantee
We are trying our best to complete orders in a certain time frame according to the game and product category. We use large stock system with all the games to keep fast delivery. The delivery will be delayed sometimes due to the unstable game environment, but it will be resolved soon.
Refund Guarantee
In the process of purchase, if we do not fulfill the customer's order on time or the customer no longer wants the order, a refund will be granted. The refund will be issued immediately.
Exception: Orders which use coupons are not entitled to refunds.
PS: The process will only be made during working days from Mondays-Fridays.
Good Quality of Live Support Service and After-sale Service

We supply our customers with 24/7 Live support Service. Customers can visit Live Chat any time to solve any problem you meet on MMOGameUS. Our After-sale service team can help you solve the complex problem one-to-one in the process of purchase sincerely.

Notice: There might be some crowded time on our live chat because of too many visitors.Please email to [email protected] if you want to be responded shortly.
Large Reward for Repeat Customer

All customers who registered as members on MMOGameUS at the first purchase will enjoy different benefit when purchasing next time according to the royal points you have got on the member account on our website.

Payment

Q: Why can’t I pay successfully with my Credit Card?

A: If you can not pay smoothly with your Credit Card. Please make sure your Credit Card has sufficient funds first and also the order amount does not exceed your card limit. And please double check the billing information you submitted is correct.

Please be aware other possible reasons that your purchase is declined:

  1. *Multiple repeated attempts with different cards.
  2. *Several large purchases made in a short amount of time.
  3. *Purchases made in another state or country.

If you still cannot pay successfully with your credit card, please try other payment methods such as PayPal, Moneybookers, Paysafecard and Western Union etc. If you have encountered any technical problem please kindly inform us by Live Chat or [email protected]

Q: What is pending e-check, how do I avoid sending an e-check?
A: A pending-e-check, like writing an electronically check, is a kind of payment method for Paypal. It will take days to clear as Paypal needs to verify the funds within the senders account. Once the check is cleared, the payment will be transferred to our account and your order is approved immediately.
An unverified account without sufficient balance of your Paypal account results in an e-check. And it usually takes 3-4 days for the payment provider to contact your bank to verify that funds. So if you want to avoid an e-check, the verification process for your account must be completed and there are sufficient funds available. Which option is currently selected for your payment, and what payment options your account supports are of your choice. And you just need to click the blue hyperlink of "choose more funding options" before placing the order to confirm your payment type.
Q: What kind of payment methods do you accept?
A: We accept PayPal, Credit Card via PayPal, Secure Credit Card, Moneybookers, Western Union and Pay Safe Card as the payment methods.
Livechat
Comments
  • "Really fast, and understanding she took me step by step and it worked perfekt, a really nice livesupporter :)"
    Forrest
  • "all what i have ask, was answerd 100% i got nice and fast sulution to my questions Thanks :)"
    Christopher
  • Very smooth and friendly! thank you :)
    Planez
  • fast delivery, easy and smooth
    peter
  • very nice and helpful supporter and very fast business transactions
    Zach
  • Great service and I will be back surely.
    Chris